The current COVID-19 pandemic is unlike anything any of us have ever had to face. It has disrupted the entire world around us, and continues to pose a huge threat to livelihoods, our well-being and the future of our sector.
At Muse we are doing everything we can to traverse the situation and to ensure our customers’ return is as safe and comfortable as possible.
On top of our already rigorous cleaning standards, we have implemented the following processes and procedures to mitigate any risks: temperature checks on our team daily; increased hand washing; face masks for the whole team; and separate hand sanitizing stations for staff and our guests. We will also manage the times of our reservations to minimise the number of guests arriving simultaneously.
As the situation is ever changing, our plans for our restaurant will evolve to ensure that we are compliant with government guidelines. Our overall goal is to create a safe and hospitable environment for our team and our customers, so that we can return to a place of normality and continue to create many more special memories together, as Muse continues its own journey.
The health and well-being of our staff is, and has always been, our number one priority as a family business. Now more than ever this is crucial to create a comfortable surrounding for our team. We have developed the following guidelines for our staff to ensure theirs, and the guests, safety.
The Muse experience is a concept built around atmosphere, engagement, building connections and going over and above to deliver exceptional service at every step of the guest journey.
We are all having to adapt to the current situation and whilst hospitality and good service is embedded into Muse, this crisis has forced us to adopt more streamlined measures in the short term until it is deemed acceptable for us to return to a setting that allows our exceptionally high service standards. We ask for your consideration of this during this difficult time. Hospitality doesn’t work without personal touches and we can’t wait for the day this will return as normal, in the interim our aim is to make the experiences we provide as comfortable, safe and memorable as possible.
We kindly ask you to make use of the hand sanitiser available upon entry. It will also be available throughout the meal should you wish to use it.
If you have made a reservation with us but start to feel unwell, or show other symptoms of covid-19 we ask you to kindly contact our reservations team and they would be more than happy to reschedule your reservation.
In addition to strict cleaning measures already applied at Muse, all surfaces in the restaurant and kitchen areas will be regimentally cleaned at a minimum of every 30 minutes.
At Muse there is only one washroom, located on the ground floor. If a guest wishes to use the washroom and it is occupied, we will ask the guest to wait at their table and we will notify them when the washroom becomes available.